Turn on the computer. If your HP laptop won’t turn on even when plugged in, start by checking the power supply. All i did was turn it off last night and that is it. For further troubleshooting steps, see. Sometime you may be unable to turn on your HP laptop, even the power is plugged in but the battery is extremely drained.. You can Generate battery reports to … Modify your browser's settings to allow Javascript to execute. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. ... Power button/switch, usually located on the front of a desktop computer's case, or on the top or side of a laptop or tablet; ... How to Fix a Black Screen in Windows 10. For help on how to adjust the display resolution, see. If the blank screen issue is … To troubleshoot a computer that does not start, see. If the screen is still blank, continue with the next step to listen for computer beeps and look at the lights. If the information I've provided was helpful. © Copyright 2021 HP Development Company, L.P. Note each cable location if you do not already know where it connects. If not, continue to the next step. My pc still has a blank screen when I try to turn it on so I don't see how the steps provided can help me. A great place where you can find solutions for your issues with help from the community! If the light comes on, the monitor has power. Give us some reinforcement by clicking the solution and kudos buttons. as it will help several others with the same issue to get it resolved without hassles. If the blank screen issue is resolved, you are done. Troubleshoot a video connection from a monitor (or a TV being used as a monitor) to a desktop computer. If there is still no image, continue to the next step. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Did this happen after a power surge or power outage? Finding your Product Number. When i try to go boot by safe mode( pressing f8) it does not work. HP Laptop Won't Turn on Black Screen. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Contact HP for technical assistance or send the notebook for service. In case an item was changed in the BIOS, such as the primary monitor device setting, use the following steps to reset the BIOS back to its default configuration: You can use these steps even though you cannot see anything on the monitor. Do not remove the video port cover. If you need specific instructions for opening your computer, search the HP support website. Resetting the pc will resolve several problems that cause a blank screen. For example, the problem could be as simple as having the wrong charging cord which means you aren’t getting the proper voltage, or it could be that the power supply has failed [2]. See your browser's documentation for specific instructions. HP Solution Center Adobe Flash player error. If the monitor works on another computer and the computer has a discrete graphics card, try replacing the graphics card using the following steps. If you cannot select your monitor's native display resolution, then update the computer's graphics drivers and repeat this step. Enter login password or pin code blindly (You can’t see on the black screen). If the computer is booting into windows when restarted, did you attempt to update the BIOS? The laptop screen black occurs when there is a corrupted graphics driver or a problem with the LCD display back light.To test the display, you can attach an external monitor and restart the computer. Learn how to troubleshoot your computer when it won't start, otherwise known as "no boot". Solution 3 – After when the external checkup gets complete and your computer still doesn’t seem to Turn ON, then it quite possible that some of your computer’s internal hardware might get faulty.. Now, you’ll need to open the computer case to check where the problem is actually coming from. Get the Latest Tech News Delivered Every Day. This product contains components that can be damaged by electrostatic discharge (ESD). If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. When Harrison Bywater turns on his PC, the power lights and the fan turn on, but no image appears on the screen. Continue to the next step. With the power cable removed press and hold the power button on the front of the computer for 5 seconds. Remove all memory cards, USB flash drives, and CDs/DVDs from the computer, turn off the computer, and then open the computer case. Among the many ways that a computer won't turn on, a complete loss of power is rarely the worst case scenario. If you have a flat panel LCD monitor, unplug the monitor power cable, wait about 30 seconds, reconnect the cable and then turn on the monitor. Use the following steps to change to a compatible display resolution and color depth setting from a standard graphics mode. The first internal troubleshoot checkpoint is PSU because that’s the one … If the monitor is still blank, continue to the next step. Follow these steps to perform a hard reset: Disconnect all peripheral devices and remove all USB devices and media cards. 2. 1. To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface. By using this site, you accept the. Let me know how it goes for further assistance. If the computer still cannot wake from sleep mode, continue using these steps. If the light on the monitor remains off, the monitor is not receiving power from either the wall outlet or the power adapter. In order to perform these steps, you must connect the computer to another working monitor. At such times, all other internal components will be operating but not the whole computer. If the monitor has a detachable video cable, obtain a second monitor cable for testing purposes in case the cable is bad. Hi Dashing, WOW, do you mean you don't even get the HP logo screen or BIOS Post? My HP laptop stopped working today. Disconnect any cables connected to the card and remove the graphics card. The fan and cpu seem to be running but the computer has a black screen in Windows. Did you ensure the hybrid sleep or hibernation is turned off? They will be happy to assist you immediately. One of the more frustrating things that could go wrong is when your screen won't turn on. Lifewire. Connect the video cable and turn on the computer. Check for sharp bends or breaks in the cable, or bent or broken pins at the connectors. Computer Has Power But Won't Turn On. Follow these steps to enable your keyboard to wake your computer from sleep mode: In Windows, search for and open the Device Manager. http://h22207.www2.hp.com/us-en/?openCLC=true. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center, Hello, I'm having trouble with my Hp TouchSmart  310-1124f. In the right-pane, scroll down and click on … Inspect the video cable and video connectors for damage. If the screen is still black after updating the chipset and graphics drivers and BIOS, the LCD might be defective. The light behind the screen does turn on when I try to turn on my computer and I can hear it turn on it's just a black screen, † The opinions expressed above are the personal opinions of the authors, not of HP. If the Power Management tab is available, proceed to the next step. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display that leads to laptop screen black but still running. I have a HP Z400 desktop and have the following problem: When I startup the desktop, the fan makes a lot of noise and the desktop doesn't start up (black screen, no messages on the screen, not even the bios). To help determine whether the problem is caused by the computer or the monitor, turn on the computer, listen for sounds, and look at the lights. The better solution is to connect an adapter to make the connection. These techniques are applicable no matter what Windows operating system is installed, including Windows 10 , Windows 8 , Windows 7 , Windows Vista , and Windows XP . I understand you are having issues booting your HP All in one PC. Connect the computer to a working monitor to perform these steps. I hope this helps. After Windows loads (about 2 minutes after turning on the computer), press the power button briefly or press the Suspend key on the keyboard to see if the computer comes out of a suspended state. Install the new graphics card and connect the cables to the card. If you can hear sounds of operation but no image is visible on either display, go to the next step. If the above steps work and the display turns on: Perform a hardware test to be on a safer side. Fix HP Laptop Black Screen After Sign In With Password. Disconnect the AC power adapter. I have not downloaded any new software or hardware. Remove the battery from your Laptop. Replace the side panel and screw(s), reconnect the computer cables, and turn on the computer. Please try again shortly. -, Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Replace the side panel and screw(s), reconnect the computer cables, and turn on the computer. Most PCs can use graphics from the graphics card or the motherboard, but not both at the same time. (if not removable then skip this step.) This video shows step by step process on how to fix the dreaded Black Screen of Death on your HP Laptop. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks). HP's Virtual Agent can help troubleshoot issues with your PC or printer. thank you. Go to Settings > Personalization > click on Colors in the left pane. If the monitor does not work on another computer, the monitor may be defective. Right-click on the image and click on Set as Desktop Background in the contextual menu.. 4. Computer will turn on, screen won't. Next, enter your HP model number on the right. Gently press down on the outside edges of cards and memory modules that are inserted into the motherboard to better seat them. While the computer is starting, disconnect the video cable. (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' If you do not have an extra monitor, temporarily connect the computer to another monitor for troubleshooting purposes. If the steps didn't work, use the below links for further assistance: Computer Starts but Monitor/Screen Remains Blank  : Click here, HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: Click here. It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out. If your computer has a built-in display, see. This is occasionally referred to as the black screen of death (bsod), fortunately you should be able to fix it. With the monitor and computer off, try to straighten bent pins with a small metal tube, like the tip of an empty mechanical pencil or the tip of a retracted pen. Disconnect all peripheral devices and remove all USB devices and media cards. These are relatively easier to apply, and you may have even tried them before on your computer. Click the arrow next to Keyboards and double-click the name of your keyboard. Connect the monitor to a different power outlet. There is a power indicator light located on the monitor case. Reconnect the AC power adapter. If the above steps work and the display turns on: Computer Starts but Monitor/Screen Remains Blank  : HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: button to give me a Kudos to appreciate my efforts to help. Go to, If you do not hear noise from the fans and the power lights on the computer are not on, the problem is related to the computer, not the monitor. This resets the electronics on the monitor. Ask the community. You may find that your fan is working, but there is nothing on your display, or there is just no signal. It seems like the LCD may have an issue, I recommend you check with an external/alternate monitor connected to your device. Thank you for visiting the HP Forums! hi, this morning i tried turning on my computer( it is an HP desktop) and it will not go past the HP boot screen. Release the button and plug in the computer. Slide the side panel off from the rear of the computer. Don't worry we'll work together to find a solution for you. If you remove the plastic cover to connect a monitor (VGA or HDMI), the video will not work unless the graphics card is removed. 1. You should see the image from the computer on the screen.